The West Africa Association of Customer Service Professionals (WAACSP) has announced the upgrade of its Virtual Assistant Fundamentals program to a full professional certification.

WAACSP’s decision to upgrade the Virtual Assistant programme to a professional certification demonstrates its dedication to excellence in customer service education.

The professional certification in Virtual Assistant will provide individuals with the skills and knowledge needed to build sustainable careers in customer service.

By obtaining this certification, professionals can enhance their career prospects and contribute to the growth and development of their organizations.

According to the head of administration, WAACSP, Christian Anozie, the development marks a significant milestone in the organization’s commitment to providing high-quality education and training in customer service.

The programme focuses on practical skills development, ensuring that participants are equipped with the knowledge and expertise needed to excel as virtual assistants.

The certification covers various tools, applications, and software used in virtual assistance, enabling participants to stay up-to-date with industry trends.

The programme emphasizes best practices for effective virtual assistance, including communication, time management, and problem-solving skills.

The organization has a proven track record of delivering globally recognized certifications, with over 5,000 professionals certified since 2016.